AI customer care
Answers questions, handles orders and complaints 24/7
AI customer care takes over common questions, order status, and complaints. It speaks on the phone, writes emails and SMS, and works with your company knowledge.
Reply within 24 hours • No obligation • Tailored proposal
AI customer care
You choose how we equip them
- Company training and memory
- Phone
- SMS
- AI avatar
- Multilingual
- CRM access
- E-commerce and order access
- Spreadsheet and report access
- Calendar access
- Booking system access
- ERP and other system access
Right after launch they often get phone, training, and CRM or e-commerce access. Later you can add email, SMS, an AI avatar, or more access.
What it takes over
Questions and information
Answers opening hours, pricing, order status, and other recurring questions.
Complaints in progress
Takes a complaint, collects the needed details, and hands it to the right person with a summary.
One context across tools
The same AI worker handles phone, email, SMS, and chat. The client does not have to repeat everything.
Escalation to a human
More complex cases go to an agent with call context. No starting from scratch.
We train them on your company
We teach FAQ, pricing, products, and internal processes. They reply in your tone and follow rules we set together.
Right after launch they often get phone, training, and CRM or e-commerce access. Later you can add email, SMS, an AI avatar, or more access.
Where it fits
E-commerce
Shipment status, returns, availability, and order changes.
Services and B2B
Service details, schedules, and project progress.
Local businesses
Bookings, opening hours, and frequent questions after hours.
Reply within 24 hours • No obligation • Tailored proposal
How we create an AI employee
First we learn the job and your operation. Then we create the AI employee, train them, equip them, and set up access. First we prove value, then we expand.
Role discovery
We review the work, calls, data, and systems the AI worker needs for the role.
Equipment design
We design training, tools, access, and rules for handoff to a person or another AI worker.
Create, train, and equip
We create the AI employee, train them on your company data, equip them with tools, and set up access.
Pre-launch review
We walk through typical situations together. We verify answers and your rules before live traffic.
Pilot operations
We launch part of the agenda and monitor real situations.
Tuning and growth
We evaluate operations, refine answers, and add tools, access, or more roles.
Frequently asked questions
Will an AI worker replace the whole customer care team?
Will they get access to our e-shop or CRM?
How long does creation and training take?
I want AI customer care
Write to us. We will propose training, tools, access, and a plan to create this role.
Reply within 24 hours • No obligation • Tailored proposal
Let's Work Together
Have a project in mind? We'd love to discuss your needs.
Pavel Vích
Email us
info@aiwebs.cz
Call us
+420 776 604 444