AI technical support
Resolves common technical issues and escalates complex cases
AI technical support guides customers step by step. It checks known issues, offers solutions, and when that is not enough, hands a ticket to a technician with all details.
Reply within 24 hours • No obligation • Tailored proposal
AI technical support
You choose how we equip them
Training
Tools
Access
Right after launch they often get phone or chat, training from manuals, and ticketing access. Later you can add email, SMS, or spreadsheets.
What it takes over
First-contact diagnostics
Identifies the device, error, and what the customer already tried. No unnecessary queue time.
Guides and fixes
Walks the customer through verified procedures from training on your company.
Tickets and escalation
When it cannot solve the issue, it creates a ticket and sends a full summary to a technician.
Availability after hours
Works nights and weekends. Basic support does not need a live agent on shift.
We train them on your manuals
We teach documentation, FAQ, and historical tickets. They answer from your procedures, not generic tips from the internet.
Where it fits
SaaS and software companies
Login, account setup, and frequent product errors.
ISPs and technical services
Outages, device setup, and first-line diagnostics.
Electronics makers and service
Product guides, first-line diagnostics, and returns with technical context.
Reply within 24 hours • No obligation • Tailored proposal
How we create an AI employee
First we find out how work actually runs in your company. Then we prepare a custom AI employee and try them in live operations. We add more tools or another role only once they prove themselves.
Role discovery
We review the work, calls, data, and systems the AI employee needs for the role.
Equipment design
We design training, tools, access, and rules for handoff to a person or another AI employee.
Create, train, and equip
We create the AI employee, train them using your company data and processes, equip them with tools, and set up access.
Pre-launch review
We walk through typical situations together. We verify answers and your rules before live traffic.
Pilot operations
We launch part of the agenda and monitor real situations.
Tuning and growth
We evaluate operations, refine answers, and add tools, access, or more roles.
Frequently asked questions
Can it handle complex technical problems?
How do you update the training?
Can it create tickets in our system?
I want AI technical support
Write to us. We will propose training, tools, access, and a plan to create this role.
Reply within 24 hours • No obligation • Tailored proposal
Let's Work Together
Have a project in mind? We'd love to discuss your needs.
Pavel Vích
Email us
info@aiwebs.cz
Call us
+420 776 604 444